Re: help with Shockwave player reinstall

ok. I tried this a couple of times. Each time it said download successful (see attachment), and the Adobe shockwave player 12.1 shows in my programs. When I go to use it to open a jigsaw puzzle game I like, I get a circle with a slash across it, the same symbol I get in the attached graphic when I try to confirm the program is on my computer.

Any help would be appreciated.

Thanks.

Liz