I would agree with the above assessment. Your support staff deleted one of our websites without being given authorization to do so. Thankfully, we raised the ticket status and were able to get it back. That on top of the reoccurring down times, it's starting to look like BC isn't such a great option after all. I hate saying that, because I've really grown to love the product over time but the quality control has been severely lacking ever since the switch to AWS.
BC was slow before, but at least our websites didn't go down. I hope you can fix your internal issues soon because we have a lot of clients in our portal and a lot of potential clients coming down the pipe but we can't maintain a high level of service for our clients if we can't rely on BC to do its job.
You know it. I know it. Clients are starting to know it and Status knows it. Fix it.